customer-experience · tool
Citewell
22 h/mo saved
connected$1,490One-time
Included in Growth · $990/mo
customer-experience · pack
Firstmile
New accounts finish the setup steps you actually require, or they show up as stuck
enterprise
14 h/mo
Saved
120 min
Setup
5
Systems touched
40
Credits per run
Included in Enterprise · from $7,500/mo
No separate purchase
- Deployment
- connected
- Setup
- 120 min
- Hours saved / month
- 14
- Included from
- Enterprise
- Credits per run
- 40
03 — Proof
What is measured, and what is not.
The hours and the setup time are catalog math at a stated volume. Production telemetry is not published yet, and nothing here pretends otherwise.
Catalog math
12 new accounts/month × 55 min of checklist chase (~11h), plus a 4h monthly stuck-account review, minus ~1h on the pack’s exception list
Run telemetry
04 — What it does / 5 outputs
Onboarding checklist, nudges, and a stuck-account list from your real setup steps — not a generic welcome sequence.
- Per-account checklist
- sent nudges
- unlocked Calendly link
05 — One run
What one run takes in, and what it puts back.
No sandbox on this page yet. This is the real input and output contract from the record, not a demo recording.
In
- Signup event
- setup-step list
- completion signals
- Calendly event
- dollar/CSM threshold
- nudge templates
Out
- Per-account checklist
- sent nudges
- unlocked Calendly link
- stuck-account list
- CSM-skip list
06 — How it works / 120 min setup
Three steps, then it is furniture.
01
Connect Intercom and Zendesk
Scoped authorisation, revocable from your IdP or the dashboard.
02
Point it at the work
Signup event, setup-step list.
03
It runs
Per-account checklist — on a trigger or a schedule, 120 minutes after you start.
07 — Features / 7 listed
What is actually in the box.
- Checklist from your steps (connect X, invite Y, upload Z), stored in Notion, not a vendor template
- Intercom or helpdesk email nudge only for the open step — not a five-email “getting started” blast
- Calendly kickoff locked until a step number you choose is marked done
- Weekly stuck list: account, open step, last touch, days since signup
- Dollar threshold that routes named accounts to a human owner and out of the pack
- Does not join the kickoff, does not complete the customer’s integration, does not write their data
- Roll-forward of last week’s stuck rows so they do not vanish after the standup
08 — Data
Does it fit your stack and your data?
| Input | Output |
|---|---|
| Signup event | Per-account checklist |
| setup-step list | sent nudges |
| completion signals | unlocked Calendly link |
| Calendly event | stuck-account list |
| dollar/CSM threshold | CSM-skip list |
| nudge templates |
09 — Integrations / 5 systems
It touches these, and nothing else.
10 — The money
Your hours, your hourly cost.
Two numbers: the hours this product removes at the catalog's stated volume, and the cost of an hour, which only you know.
14
You type this one. We do not know what an hour costs you.
Recovered per month
$700
14 h × $50 an hour, before the credits a run spends.
Where the hours come from: 12 new accounts/month × 55 min of checklist chase (~11h), plus a 4h monthly stuck-account review, minus ~1h on the pack’s exception list.
11 — Pricing
This one comes with the plan.
Included
Included in Enterprise · from $7,500/mo
- No separate purchase. Runs spend credits from the plan’s monthly grant.
Per run
40 credits
$0.80 a run at the Starter rate of $0.0200 per credit, less on every tier above it.
Credit class: standard
Every run carries a published hard ceiling. A run that hits it stops and re-quotes instead of billing on.
12 — Security
Runs on nox.markets, acts in your tools.
A scoped OAuth token pulls only the objects the inputs above require, writes the outputs back to your system of record, and keeps the run payload for your workspace retention window. Revoke the token in your IdP or in the dashboard; connector secrets are deleted within 24 hours of a disconnect.
Run payloads are kept for your workspace retention window — 30 days by default on Starter and Growth, 90 on Scale and Enterprise, with zero retention available on Enterprise.
13 — Customers
Someone like you, running this.
14 — Detail
The long version, including what it will not do.
New customers fail in week one: they do not connect the integration, they do not invite the user who actually does the work, and the kickoff call happens before anything is set up. Firstmile is a pack — a checklist generated from the setup steps you actually require (not a generic “welcome to SaaS” sequence), Intercom or email nudges when a step is still open, a Calendly invite that only unlocks after step N, and a weekly stuck-account list to Slack with the step and the last human touch.
It does not do the kickoff. It does not implement Shopify or Twilio for them. Accounts over a dollar threshold you set skip the pack and go to a named CSM — the pack is for the rest. If you already run a Customer.io or Vitally playbook that matches your real setup steps, this is a downgrade. It is for teams whose onboarding is a Notion doc and a hope. One-time pack price; you keep running it for each cohort.
15 — Questions / 5 answered
Before you buy.
What does it need from me before it can run?
Signup event; setup-step list; completion signals; Calendly event; dollar/CSM threshold; nudge templates. Nothing else is collected for a run.
How long does setup take?
120 minutes. Runs on nox.markets, acts in your tools. You authorise Intercom, Zendesk, Calendly, Notion, Slack once.
What does it cost to own?
No separate price: it is included from the Enterprise plan upwards.
What does it hand back?
Per-account checklist; sent nudges; unlocked Calendly link; stuck-account list; CSM-skip list.
Where does the hours-saved number come from?
12 new accounts/month × 55 min of checklist chase (~11h), plus a 4h monthly stuck-account review, minus ~1h on the pack’s exception list
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17 — Collections / 1 shelves
Where it sits on a shelf.
Firstmile runs 14 hours of this a month.
Or keep looking: Customer Experience · Products for this team · The whole catalog
Included in Enterprise · from $7,500/moTalk to sales