customer-experience · tool
Citewell
A reply that cites the article, sitting on the ticket as a draft
22 h/mo saved40 min setup
connected$1,490One-time
Included in Growth · $990/mo
freshdesk
Freshdesk
A connector in Support & Comms. Listing it here means a catalog slug resolves. It is not a partnership with Freshdesk, and it is not a customer mark.
01 — Connection
What this connection is allowed to do.
Access and auth come from the catalog record. Object lists and connector setup minutes are not on that record yet, so they are not invented here.
| Fact | Value |
|---|---|
| Access | Read and write |
| Auth | API key |
| Group | Support & Comms |
| Status | In the directory |
| Products | 7 products list this slug |
This connection can create or update objects in the customer's tenant of that system. Write is never a Slack ping. Which objects a given product actually mutates is on that product page.
Auth
Customers connect with API key. For OAuth grants, the customer can revoke the token in their identity provider or in the dashboard; the product then cannot act. An API key is pasted by a workspace admin and is revoked the same way: remove it at the vendor, then disconnect here.
Setup effort
Connector-level setup minutes are not on the catalog record. Products that list Freshdesk publish setup times from 25 to 90 minutes on their cards. Waiting on a vendor review is not stuffed into those numbers.
02 — Catalog / 7 products
Products that list Freshdesk.
Each card links to the product page. If a product is missing here, it does not declare this slug.
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Helpshelf
Help-center drafts from the replies that actually closed tickets
8 h/mo saved90 min setup
self-hosted$18,000/yrLicenseIncluded in Growth · $990/mo, hosted
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Scoremap
Why CSAT moved this month, in clusters you can assign — not a 4.2 average
9 h/mo saved25 min setup
hosted$490One-timeIncluded in Starter · $290/mo
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Shipask
Tracking and ETA from Shopify, on the ticket, without a second tab
15 h/mo saved40 min setup
connected$7,900One-timeIncluded in Growth · $990/mo
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Slotshift
Booked and moved on Calendly, from the thread, without calendar ping-pong
9 h/mo saved30 min setup
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Sortlane
New tickets in the right queue, tagged and assigned, before anyone opens them
18 h/mo saved35 min setup
connected$3,900One-timeIncluded in Starter · $290/mo
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Speakback
A sendable reply in their language, with an English gloss the lead can check
11 h/mo saved40 min setup
hosted$490One-timeIncluded in Growth · $990/mo
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