customer-experience · agent
Callcatch
The number gets answered; leftover calls become a ticket, not a voicemail
14 h/mo saved55 min setup
connected$3,900One-time
Included in Scale · $2,900/mo
twilio
Twilio
A connector in Support & Comms. Listing it here means a catalog slug resolves. It is not a partnership with Twilio, and it is not a customer mark.
01 — Connection
What this connection is allowed to do.
Access and auth come from the catalog record. Object lists and connector setup minutes are not on that record yet, so they are not invented here.
| Fact | Value |
|---|---|
| Access | Read and write |
| Auth | API key |
| Group | Support & Comms |
| Status | In the directory |
| Products | 3 products list this slug |
This connection can create or update objects in the customer's tenant of that system. Write is never a Slack ping. Which objects a given product actually mutates is on that product page.
Auth
Customers connect with API key. For OAuth grants, the customer can revoke the token in their identity provider or in the dashboard; the product then cannot act. An API key is pasted by a workspace admin and is revoked the same way: remove it at the vendor, then disconnect here.
Setup effort
Connector-level setup minutes are not on the catalog record. Products that list Twilio publish setup times from 30 to 55 minutes on their cards. Waiting on a vendor review is not stuffed into those numbers.
02 — Catalog / 3 products
Products that list Twilio.
Each card links to the product page. If a product is missing here, it does not declare this slug.
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