Skip to content

customer-experience · agent

Callcatch

The number gets answered; leftover calls become a ticket, not a voicemail

14 h/mo

Saved

55 min

Setup

6

Systems touched

350

Credits per run

$3,900

Perpetual single-workspace license · Band 3 · Operator

Or included in Scale at $2,900/mo, along with everything else that tier carries.

Book a demo
Deployment
connected
Setup
55 min
Hours saved / month
14
Included from
Scale
Credits per run
350

03 — Proof

What is measured, and what is not.

The hours and the setup time are catalog math at a stated volume. Production telemetry is not published yet, and nothing here pretends otherwise.

Catalog math

140 FAQ / hours / status calls/month × 6 min that currently hit a person

Run telemetry

04 — What it does / 5 outputs

Answers inbound Twilio calls for hours, order status, and booking, then tickets or transfers the rest.

  • Handled call
  • ticket with recording/transcript stub
  • Calendly booking

05 — One run

What one run takes in, and what it puts back.

No sandbox on this page yet. This is the real input and output contract from the record, not a demo recording.

In

  • Twilio number
  • hours/FAQ script
  • Shopify order lookup rules
  • Calendly event map
  • transfer queue
  • after-hours policy

Out

  • Handled call
  • ticket with recording/transcript stub
  • Calendly booking
  • transfer
  • callback number on the voicemail that remains

06 — How it works / 55 min setup

Three steps, then it is furniture.

  1. 01

    Connect Twilio and Zendesk

    Scoped authorisation, revocable from your IdP or the dashboard.

  2. 02

    Point it at the work

    Twilio number, hours/FAQ script.

  3. 03

    It runs

    Handled call — on a trigger or a schedule, 55 minutes after you start.

07 — Features / 7 listed

What is actually in the box.

  • Answers on a Twilio number you already own; Callcatch does not provision PSTN for you
  • Hours, location, and FAQs from a script you edit — not a scraped website guess
  • Order status from Shopify when the caller can authenticate with order number + email/postcode
  • Calendly booking for the event type you map (support vs sales vs on-site)
  • Opens a Zendesk or Gorgias ticket with the recording link and a transcript stub
  • Transfer to a named queue only inside hours you set; otherwise it takes a callback number
  • Does not collect card data, does not argue refunds, does not stay on the line after transfer

08 — Data

Does it fit your stack and your data?

Inputs this product consumes and outputs it produces
InputOutput
Twilio numberHandled call
hours/FAQ scriptticket with recording/transcript stub
Shopify order lookup rulesCalendly booking
Calendly event maptransfer
transfer queuecallback number on the voicemail that remains
after-hours policy

09 — Integrations / 6 systems

It touches these, and nothing else.

10 — The money

Your hours, your hourly cost.

Two numbers: the hours this product removes at the catalog's stated volume, and the cost of an hour, which only you know.

14

You type this one. We do not know what an hour costs you.

Recovered per month

$700

14 h × $50 an hour, before the credits a run spends.

Where the hours come from: 140 FAQ / hours / status calls/month × 6 min that currently hit a person.

11 — Pricing

Buy it outright, or get it with a plan.

One-time

$3,900

  • Perpetual single-workspace license to this product’s logic, UI and connectors. Runs still spend credits.
  • Returns $1,560 as non-expiring credits at your tier’s rate.
  • Twelve months of updates and connector maintenance included.

Per run

350 credits

$7.00 a run at the Starter rate of $0.0200 per credit, less on every tier above it.

Credit class: heavy

Every run carries a published hard ceiling. A run that hits it stops and re-quotes instead of billing on.

See how plans and credits work

12 — Packs / 1 pack

What else is in the pack.

  • Part of the Coverready pack

    Eligibility and the prior-auth packet, sitting on the biller’s desk before the visit

    • Fieldpull

      The auth form the payer redesigned in March is a field-mapping problem, and Fieldpull extracts mapped fields from a PDF into the destination record while parking anything it cannot read.

    • Vendorgate

      A prior-auth packet is a checklist held out of "ready" until every required document exists, which is the chase-and-hold mechanic Vendorgate already runs for vendor compliance files.

    • Slotshift

      When eligibility is unmatched the visit goes on hold and has to be moved, and Slotshift is the customer-experience product that books and reschedules from the thread and writes the confirmation back.

    • Sortlane

      The packet has to reach a named biller's queue rather than a shared mailbox, and Sortlane routes new items to queue, tags and assignee with an exception list for whatever it cannot place.

    Included in Enterprise · from $7,500/mo

    See the pack

13 — Security

Runs on nox.markets, acts in your tools.

A scoped OAuth token pulls only the objects the inputs above require, writes the outputs back to your system of record, and keeps the run payload for your workspace retention window. Revoke the token in your IdP or in the dashboard; connector secrets are deleted within 24 hours of a disconnect.

Run payloads are kept for your workspace retention window — 30 days by default on Starter and Growth, 90 on Scale and Enterprise, with zero retention available on Enterprise.

Read the security controls

14 — Customers

Someone like you, running this.

15 — Detail

The long version, including what it will not do.

Missed calls at this size are voicemail, a Slack ping, and a callback two hours later. Overflow is hold music. Callcatch answers the number on your Twilio account. It handles hours, location, order status (via Shopify when connected), and booking (via Calendly), then opens a Zendesk or Gorgias ticket for everything else and offers a transfer to a named queue during business hours.

It is not a contact center. No 40-skill IVR, no taking card numbers on the phone, no “troubleshoot my integration.” Twilio minutes and the phone number are yours; this SKU is the conversation logic and the writeback. After-hours coverage is the usual reason to buy it. If you already staff an Aircall or Gorgias voice seat through the evening, skip it. Buy it when after-hours is voicemail and overflow is “please hold for twelve minutes.”

16 — Questions / 5 answered

Before you buy.

What does it need from me before it can run?

Twilio number; hours/FAQ script; Shopify order lookup rules; Calendly event map; transfer queue; after-hours policy. Nothing else is collected for a run.

How long does setup take?

55 minutes. Runs on nox.markets, acts in your tools. You authorise Twilio, Zendesk, Gorgias, Shopify, Calendly, Slack once.

What does it cost to own?

$3,900 once — band 3, Operator. Runs still spend credits. It is also included in the Scale plan at $2,900/mo — buying it outright is the way to keep it after a plan ends.

What does it hand back?

Handled call; ticket with recording/transcript stub; Calendly booking; transfer; callback number on the voicemail that remains.

Where does the hours-saved number come from?

140 FAQ / hours / status calls/month × 6 min that currently hit a person

17 — Related / 4 products

More on the Customer Experience shelf.

18 — Collections / 1 shelves

Where it sits on a shelf.

Callcatch runs 14 hours of this a month.

Book a demo

Or keep looking: Customer Experience · Products for this team · The whole catalog

$3,900Included in Scale · $2,900/mo