Troubleshooting

Search this page for the exact words on your screen. Parts in {curly} braces are filled in by the product when the message is shown. If nothing matches, go to Still stuck.

Sign-in problems

Email and password do not match

That email and password do not match an account.

• Why: the password is wrong, or no account uses that address. The message is the same in both cases.
• What to do: check the address, then use Forgot your password? on the sign-in page.

Too many sign-in attempts

Too many attempts. Wait {time}, then try again. Need help sooner? Email {support address}.

• Why: repeated failed sign-ins in a short time. A correct sign-in does not count.
• What to do: wait the time shown, then try again. For help sooner, write to support@nox.markets.

Sign-in is temporarily unavailable

Sign-in is temporarily unavailable. Try again in a few minutes.

• Why: sign-in cannot complete right now.
• What to do: wait a few minutes and try again.

Signed out unexpectedly

A sign-in lasts 30 days: A sign-in lasts {n} days. After that, you sign in again. Changing the password on the profile page signs out every other browser. A password reset signs out every session, including the current one: At least {n} characters. Saving it signs out every session on this account, including this browser. Confirming the email for the first time signs out other browsers. Sign out all devices ends every session.

• Why: the session ended for one of the reasons above.
• What to do: sign in again. Use Sign out all devices on Profile if you signed in on a computer you no longer control.

No Google or Microsoft button

Sign-in is email and password only. Google or Microsoft sign-in, single sign-on, SAML, SCIM and two-factor sign-in are Not yet available in this build.

• Why: those buttons are not in this build.
• What to do: sign in with email and password, or use Forgot your password?

Password reset

Reset link is on its way

If that address has an account, a reset link is on its way. The link expires in {n} minutes and works once.

• Why: a reset was requested. The wording is the same whether or not an account uses that address. The current password keeps working until the link is used. The link lasts 30 minutes and works once.
• What to do: open the link from that inbox, or wait and request a new one if it expires.

Reset link expired

This reset link is expired. Request a new one.

• Why: the link lasted 30 minutes, was already used, or was replaced.
• What to do: request a new link from Forgot your password?.

Password updated

Password updated. Other sessions were signed out.

• Why: the new password was saved. A password reset signs out every session, including the current one.
• What to do: sign in with the new password.

Password fields do not match

Both fields have to match.

• Why: the two password fields are not the same.
• What to do: enter the same new password in both fields.

Password reset is temporarily unavailable

Password reset is temporarily unavailable. Try again in a few minutes.

• Why: the reset path cannot complete right now.
• What to do: wait a few minutes and try again.

Reset when email is not set up

Email is not set up on this server yet, so we cannot send a reset link. Write to {support address} from the address on the account and we will help you reset it.

• Why: the server cannot send mail.
• What to do: write to support@nox.markets from the address on the account, or use the contact form.

Signing up

Work email required

Use a work email. Personal inboxes (Gmail, Yahoo, and the rest of that list) are blocked on signup.

• Why: personal inbox domains are blocked on Create account.
• What to do: use a work address. If you were invited, open the invite link instead; a personal address works through an invite. See Joining a workspace.

Password is too short or too easy to guess

Passwords need at least 12 characters.

That password is too easy to guess. Use a longer phrase, or let a password manager generate one.

• Why: the password is shorter than 12 characters, or it is too easy to guess.
• What to do: use a longer phrase, or let a password manager generate one.

Check your inbox after signup

We are sending an email to that address with the next step.

• Why: email is set up on the server. The screen answers the same way whether or not the address already has an account.
• What to do: open the message and follow Verify your email.

Email is not set up after signup

Email is not set up on this server yet, so we could not send you an email. If you just created an account, you can sign in now with the password you chose. For anything else, write to {support address}.

• Why: the server cannot send mail. Nothing is locked.
• What to do: sign in with the password you chose.

Account was not created

We could not create the account just now. Nothing was saved. Try again in a few minutes.

• Why: signup could not finish. Nothing was saved.
• What to do: wait a few minutes and try again.

Signed in without a workspace

You are signed in as {email}, but you are not part of a workspace yet. Create one to continue, or ask a colleague to invite you.

• Why: this account has no workspace membership yet.
• What to do: create a workspace, or ask a colleague to send an invite. See Joining a workspace.

This workspace starts without a trial

You have used a trial on nox.markets before, so this workspace starts without one. The Billing page lists the plans.

• Why: a trial starts only once, for the person who creates a workspace. Invited members do not start their own trial.
• What to do: open Billing to record a plan choice. See When your trial ends.

Confirming your email

Verification link expired or already used

This verification link has expired or was already used. We can send a new one.

• Why: the link lasted 24 hours, was already used, or a newer link replaced it.
• What to do: use the resend form on that page, or Send a new link on /verify.

Verification is temporarily unavailable

Verification is temporarily unavailable. Open the link again in a few minutes. If it keeps failing, write to {support address}.

• Why: verification cannot complete right now.
• What to do: open the link again in a few minutes. If it keeps failing, write to support@nox.markets.

That action needs a verified email

That action needs a verified email address.

• Why: invites, API keys, setup requests, plan choice and settings or profile changes stay locked until the address is confirmed, while email is set up on the server.
• What to do: confirm the address, then retry. See Verify your email.

Confirm your email to continue setup

Confirm your email to continue setup. Setup saves details about your workspace, and saving needs a confirmed address.

• Why: onboarding saves workspace details, and saving needs a confirmed address while email is set up.
• What to do: confirm the address, then return to setup.

Cannot send a verification link

Email is not set up on this server yet, so we cannot send a verification link. An unverified email does not block sign-in here. For anything else, write to {support address}.

• Why: the server cannot send mail. Nothing is locked.
• What to do: sign in with your password. For help, write to support@nox.markets or use the contact form.

See Verify your email.

Invites and joining

Invite expired or already used

This invite is expired or already used. Ask the admin to send another.

• Why: the link lasted 7 days, was already used, was revoked, or was replaced by a newer invite.
• What to do: ask the admin for Resend or New link. See Joining a workspace.

Invite is for another address

This invite is for {email}. Sign in with that address.

• Why: you are signed in as a different address than the invite.
• What to do: Sign out, then open the invite link again.

Address already has an account

{email} already has a nox.markets account. Sign in with it to accept this invite. If you forgot the password, reset it from the sign-in page.

• Why: that address already has an account, so the create-account form is not the path.
• What to do: sign in with that address, then Accept invite. Use Forgot your password? if you need a reset.

Already signed in on the invite form

You are already signed in. Sign out first, then open the invite link again.

• Why: the create-account form cannot run while another session is open. Same problem as signing in as the wrong address.
• What to do: Sign out, then open the invite link again.

Confirm before you join

Confirm {email} before you join a workspace. Then open this invite link again.

• Why: email is set up on the server and this address is not confirmed yet.
• What to do: use Get a confirmation link, confirm, then open the invite link again.

Invite created without email

Invite created for {email}.

Email is not set up on this server yet, so no invite email was sent. Copy the invite link and send it to the person yourself.

• Why: the server cannot send mail. The copy field is shown once.
• What to do: copy the link and send it only to that person. If you need another copy, use New link.

Invite email could not be sent

The invite email could not be sent just now. Copy the invite link and send it to the person yourself, or use Resend on the pending invite later.

• Why: mail is set up, but this send did not go out.
• What to do: copy the link now, or use Resend later.

Address already in this workspace

{email} is already in this workspace.

• Why: that address already has a membership here.
• What to do: pick a different address, or change the existing member's role on Team.

Too many pending invites

This workspace already has {n} invites waiting. Revoke the ones nobody needs, then send this one.

• Why: a workspace can have at most 50 pending invites.
• What to do: Revoke the ones nobody needs, then send this one.

Too many invite requests

Too many requests in a short time. Wait {time}, then try again. If this blocks your work, email {support address}.

• Why: a workspace can send at most 25 invites a day, and repeats in a short time are limited.
• What to do: wait the time shown, then try again. If this blocks your work, write to support@nox.markets.

See Joining a workspace.

Roles and access

Your role cannot do that

Your role cannot do that. Ask a workspace admin.

• Why: Owner, Admin and Member can send a setup request; Billing cannot. Only Owner and Admin can send invites. Owner, Admin and Billing can record a plan and see the full Billing page; other roles see the date and a note.
• What to do: ask an Owner or Admin. Check your role under Settings.

Role cannot see invoices or choose a plan

The {role} role cannot see invoices or choose a plan. Owner, Admin and Billing can.

• Why: this role can see the end date and that note, not the plan form.
• What to do: ask Owner, Admin or Billing to record the plan on Billing.

Nothing at this address in your workspace

Nothing at this address in your workspace.

• Why: the product is not in this workspace, the trial's 14-day read-only period ended and the product left, or the link is old.
• What to do: check the workspace name in the sidebar. See When your trial ends.

Products and setup requests

There is no Run button

{product} does not run on nox.markets yet.

Running a product on your systems is Not yet available in this build. There is no Run control.

• Why: products do not run in this build.
• What to do: press Request setup if you have full access.

Setup requested

Setup requested for {product}. The request is saved to this workspace, and a person at nox.markets will reply by email to {email}.

• Why: the request is saved. A person at nox.markets replies by email.
• What to do: wait for that email. Nothing runs yet.

Setup was already requested

Setup was already requested for {product}. Nothing new was sent.

• Why: this workspace already has a setup request for that product.
• What to do: wait for the reply already on its way. Nothing new was sent.

Product is read only

Setup requests need full access to this product. It is read only right now.

Read only. New setup requests are off until this product has full access again.

After the end date, status is Grace, with Grace ends.

• Why: the product is read-only, including the 14 days after the trial ends.
• What to do: see When your trial ends.

Connection requested

Connection requested. Nothing is connected yet: this build has no connection store. The request is on record for this workspace.

• Why: Request connection records the need and connects nothing.
• What to do: treat the system as not connected.

No usage can be recorded

No usage can be recorded in this build: no product runtime and no usage API exist yet.

• Why: nothing can be recorded. Credits are listed but not drawn down.
• What to do: there is nothing to fix on this page.

API keys cannot be created

No endpoint accepts API keys in this build, so new keys cannot be created yet.

• Why: key creation is switched off. No endpoint accepts API keys.
• What to do: there is nothing to create on this page.

Trial and billing

Billing is not open

Billing is not open in early access. No card is stored and nothing is charged.

• Why: billing is closed. Nothing is charged and no card is requested.
• What to do: record the plan you want on Billing. See When your trial ends.

Confirm email before recording a plan

Confirm your email address before recording a plan choice.

• Why: recording a plan needs a confirmed address while email is set up on the server.
• What to do: confirm the address, then return to Billing.

Early access ended

Your early-access period ended on {date}. Choose the plan you would keep. We record it now and charge nothing.

• Why: the early-access period has ended. Products become read-only for 14 days, then leave. Nothing is charged.
• What to do: read When your trial ends.

Join the waitlist

Join the waitlist

The cart then shows You are on the list.

• Why: paying for a plan is Not yet available in this build. The cart records a waitlist.
• What to do: press Join the waitlist if you want the cart kept. Nothing is charged.

Empty cart

There is nothing in your cart, so there is nothing to record.

• Why: the cart has no products.
• What to do: add a product before recording a waitlist, or leave the cart empty.

Errors on any page

Something failed on our side

Something failed on our side.

Retry. If it continues, send this reference to support: {reference}.

• Why: the page failed on the server.
• What to do: retry. If it continues, send the reference to support@nox.markets or the contact form.

This setup step did not load

This setup step did not load.

Try again. Answers you already saved are kept.

• Why: the onboarding step failed to load.
• What to do: try again. Answers you already saved are kept.

Too many submissions

Too many submissions in a short time. Wait {time}, then try again, or email {support address}.

• Why: the contact or demo form was submitted too many times in a short time.
• What to do: wait the time shown, then try again, or write to support@nox.markets.

Still stuck

1. Check which workspace is active (the workspace name at the top of the dashboard sidebar; on a phone, open the menu first) and your role under Settings.
2. Check whether email is set up on the server: look for a notice that starts "Email is not set up on this server yet".
3. Write to support@nox.markets or use the contact form, with the exact message and any reference.